Metastorm BPM and BPM Experts

Trusted Experts in Business Process Management and Business Process Automation

Shared Service Center for IT

A New Approach to Achieving Service Delivery Excellence

OpenText Shared Service Center for IT is a powerful new solution that empowers IT organizations to optimize the processes and maximize the value of delivered services. Featuring a fully packaged, ITIL v3 compliant service management application, OpenText allows you to overcome the limitations of legacy service
desk products that are hard to use, costly to maintain, and provide poor visibility of the end-to-end IT service delivery lifecycle.

OpenText Shared Service Center for IT Modules:

  • Incident Management
  • Problem Management
  • Task Management
  • Service Catalog
  • Survey Management
  • Engineer Portal
  • Reporting Suite
  • Workdesk
  • Loan & Pool Booking
  • Resource Management
  • WebParts Interface
  • Mail Server
  • Inquiry Management
  • Major Incident Management
  • Configuration Management
  • Release Management
  • Change Management
  • Request & Service Fulfillment
  • Knowledge Management

Download the Datasheet here

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